The UC website used to have software download links for the MX-900 and MX-950, which led to the page at [Link: universalremote.com] . With a serial number, you could download a non-live-update version of the software. I believe the link was removed very recently, as the first post of the sticky at [Link: remotecentral.com] was edited to remove the download link yesterday.

So does anyone know of a way to download the software, other than going through a dealer?

No, you can only get software from an authorized dealer now.

Just to keep the number of calls and emails that I'm already getting down to a minimum, make that an authorized dealer from whom you purchased the remote and/or who programmed it for you.

Mike

And to add to the FAQ because I have been getting this one all day, the software is not a product that can be purchased. Beware of Ebay sales or non-authorized sales!

Vincent