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Topic:
CCP Download Problems to MX980 with Windows 7 64 bit - doesn't communicate
This thread has 47 replies. Displaying posts 16 through 30.
Post 16 made on Wednesday January 13, 2010 at 10:20
dalto
Long Time Member
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405
On January 12, 2010 at 20:46, David Vaughn said...
I can get windows to recognize my MX-980 with Windows 7 64-bit, but I can't get CCP to work at all. I install it as Administrator, then when I click on the icon to run it, nothing happens. I then tried running as administrator..same result. Next I tried compatibility mode with Vista and XP...nada...that doesn't work either.

Anyone have an idea what the heck is going on?

The CCP itself works fine in Vista 64-bit and Windows 7 64-bit. There should be no need for changing compatibility modes. I would reboot your machine and then try running it again.
Post 17 made on Wednesday January 13, 2010 at 16:39
David Vaughn
Lurking Member
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4
When I install the program it won't run. I know how to configure the remote in the Device Manager since I had to do that with Vista.

My problem is the program won't start. I've reinstalled/rebooted etc. but when I click on the program to run nothing happens.

Very strange....
Post 18 made on Sunday February 28, 2010 at 02:26
FreddyFreeloader
Super Member
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2,948
OK I just pissed off my client and wasted the whole afternoon trying to talk to a MSC-400 w/ my new laptop.

Is there any consensus if there is a real fix for this yet?
Post 19 made on Sunday February 28, 2010 at 18:08
marcus69
Long Time Member
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140
ssabripo's instructions worked like a charm. I tried, what I thought was everything, until I took my time and did as he said. I now have NO issues whatsoever.

Running on a desktop with W7 Ultimate 64bit. FWIW, I'm also running it on a laptop with W7 Enterprise 32bit.

Thank you very much to ssabripo.
"People are very open-minded about new things -- as long as they're exactly like the old ones"
Kettering
Post 20 made on Thursday March 4, 2010 at 18:29
FreddyFreeloader
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On February 28, 2010 at 18:08, marcus69 said...
ssabripo's instructions worked like a charm. I tried, what I thought was everything, until I took my time and did as he said. I now have NO issues whatsoever.

Running on a desktop with W7 Ultimate 64bit. FWIW, I'm also running it on a laptop with W7 Enterprise 32bit.

Thank you very much to ssabripo.

Have you been downloading just to rermotes or the MSC-400 as well? It's the MSC-400 I'm having issues with. Remotes are fine.
Post 21 made on Monday March 8, 2010 at 11:57
marcus69
Long Time Member
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140
No MSC400. Just the 980. But now I can't get my 880 to connect to either the desktop or the laptop. Did everything the same but it just tells me "Download Error Can't Connect".
In the Device Manager it's using the "Microsoft USB Sync" driver. What I did notice is that WMDC does not see the 880. Gonna try uninstalling WMDC and reinstalling.
"People are very open-minded about new things -- as long as they're exactly like the old ones"
Kettering
Post 22 made on Monday March 8, 2010 at 18:11
Surf Remote
Loyal Member
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5,958
AFAIK, there is still no ability to connect to an MSC-400 with 64 bit Win 7 or Vista. The drivers, even in the CCP MSC-400 folder, are still the old ones.

Mike
www.SurfRemoteControl.com

THX-certified video calibrator and contributing writer, ProjectorReviews.com
Post 23 made on Monday May 3, 2010 at 16:19
slinkytoy
Long Time Member
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June 2006
24
Great post. URC needs to get this usb sync thing figured out for windows 7. I finally got my customers mx-980 sync to my computer. I did a reformate of my machine and went thru this pain of getting the ccp software loaded updated and microsoft mobile device 6.1 working. I dig URC like the stuff but damm :) Again great post.
Post 24 made on Friday May 7, 2010 at 21:57
drflyboy
Founding Member
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May 2002
8
Great thread.
I installed window mobile 6.1 and like magic it worked. Urc needs to get their act together. Phillips pronto and rti will be getting my business. Windows 7 is approaching a year now and there is no excuse for not being able to program a msc 400.
Post 25 made on Tuesday May 11, 2010 at 19:13
3space
Long Time Member
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July 2005
29
Perfect IlKevinlI! Worked straightaway, very very happy! :)
MX-5000, MX-3000 & MX-850 Remotes + MRF-350
Hitachi 55HDM71 55" Plasma Monitor, Samsung UN46C6500 LED TV, Samsung UN40C6300 LED TV, Yamaha RX-V2700 Receiver, Octava 4x4 HDMI/Cat6 Matrix Switch, etc.
Post 26 made on Thursday June 3, 2010 at 12:03
Kennafl
Long Time Member
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May 2003
30
I am looking into a new laptop to replace my XP. Dell offered XP Pro until recently. Investigating further, Windows 7 Pro & Ultimate have an XP Mode ,they say, along with a Windows Virtual PC free download you can run XP programs. Has anyone tried this for CCP?
Post 27 made on Friday June 4, 2010 at 00:03
tgav8rs
Active Member
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741
On June 3, 2010 at 12:03, Kennafl said...
I am looking into a new laptop to replace my XP. Dell offered XP Pro until recently. Investigating further, Windows 7 Pro & Ultimate have an XP Mode ,they say, along with a Windows Virtual PC free download you can run XP programs. Has anyone tried this for CCP?

The issue is Windows 7 64 bit. If you use the 32 bit it works just fine. The problem is that the majority of the computers being sold have the 64 bit in them not the 32. The big issue is that there is little to no support from any software company for the 64 bit version, URC or not. So blaming URC for issues caused by a change by the OS manufacturer is absurd.

We use the 32 bit version of Windows 7 with no issues.
CEDIA Certified Installer and Designer. Denon CI, URC, Crestron
Post 28 made on Wednesday July 7, 2010 at 18:09
rlarsen462
Lurking Member
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December 2006
9
This definitely works, I was having all sorts of trouble getting my MX-980 to work under W7 64-bit, and this was the answer...I didn't even make the connection that the remote going to sleep was what was causing the disconnects while trying to install (the wrong) drivers at the time.

Never would have thought a basic Microsoft driver would have done the trick either.

Thanks a ton.
Post 29 made on Tuesday July 13, 2010 at 03:47
xtra_222
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38
On June 4, 2010 at 00:03, tgav8rs said...
The issue is Windows 7 64 bit. If you use the 32 bit it works just fine. The problem is that the majority of the computers being sold have the 64 bit in them not the 32. The big issue is that there is little to no support from any software company for the 64 bit version, URC or not. So blaming URC for issues caused by a change by the OS manufacturer is absurd.

We use the 32 bit version of Windows 7 with no issues.

I partly agree that Win7 64 bit has presented some issues. However, I disagree that URC cannot be blamed.

Before Win7, URC had issues with loading a MSC-400 and an MX-880 with good ol' XP. At the time they hadn't even released all the software for the 880 but were selling combo deals of both units.

One laptop programmed the both devices while another was needed to download. Then, that other unit wasn't able to perform other functions that the other could. Both with XP, and could program RTI just fine...very weird.

Isolated case? Maybe, but while at the next URC class, we described our issue with the trainer. He claimed to have some knowledge of our issues and said it sounded like it might be a USB controller issues. This issue he knew was related to problems with earlier USB chipsets. Said we could remedy with an external PCMCIA USB controller that wouldn't rely on older internal USB controller.

But still, the problem never existed with MX-700's, 800's, 900's and 950's. And, that brings up another real big pisser, why does URC no longer support Win7 and programming the MX-950?? They support the older units...what gives.

Besides, Microsoft has developer conferences that URC should be attending to remedy any issues that exist, especially WIN7-64bit problems. Otherwise, publish a white paper stating reasons the MX-950 cannot be supported.

And tonight, I'm back with a new client who purchased a home with an existing MX-980. The time I've spent in the forums researching my WIN7 issues with communicating with the device, I could have written the file for a T2-C and been done. And, it's still not communicating. Besides, RTI's architecture is much more robust...period.

Yes, the MX-800 and 900 have been pretty much good remotes over time. But after the refusal of URC to support the MX-950 with WIN7 drivers, and several other URC incidents, I've given up on gambling with their remotes.

No need to support a manufacturer that still misrepresents itself.

~~

Post 30 made on Saturday August 7, 2010 at 19:45
robdam2
Founding Member
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January 2002
164
On June 4, 2010 at 00:03, tgav8rs said...
The issue is Windows 7 64 bit. If you use the 32 bit it works just fine. The problem is that the majority of the computers being sold have the 64 bit in them not the 32. The big issue is that there is little to no support from any software company for the 64 bit version, URC or not. So blaming URC for issues caused by a change by the OS manufacturer is absurd.

We use the 32 bit version of Windows 7 with no issues.

LOL Funny. The issue is URC's inability to provide 64 Bit Software. THAT is the issue.
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