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Topic:
Why
This thread has 42 replies. Displaying posts 1 through 15.
Post 1 made on Saturday July 25, 2009 at 00:55
Palnews26
Long Time Member
Joined:
Posts:
April 2009
484
Why does URC continue to exclude end users from fully understanding the potential of there remotes. I purchased a MX 980 and programed it myself. I am not a custom installer and have had no training. I have included Macros, Variables, If/Else statements, Toggle work arounds, 2 Zones, Imported Photos of my Kids, TV logos, and a Hex code. I have had a blast doing it myself. It is exactly what I want, not what someone else thinks I need. I continue to fine tune all the time. Discovering new ideas and making them work is cool. Its like getting a new toy every week. Not all consumers are idiots. Some people are older than 3 and like doing more than All On, All Off. Why not give end users the option? I just don't get it. Can someone explain this to me?

Last edited by Palnews26 on July 25, 2009 02:13.
Instead of asking me why my price is high ask the other guys why they are low.
http://perfectionpluspainting.com
http://roofcleaningbergencounty.com http://powerwashingbergencounty.com
Post 2 made on Saturday July 25, 2009 at 04:44
39 Cent Stamp
Elite Member
Joined:
Posts:
May 2007
15,991
So your saying your an end user, you bought an MX980 and programmed it yourself. Please explain to me how you came to the conclusion that URC is excluding you from fully understanding the potential of their remotes.

Do you have a specific question that wasnt answered or an issue that wasnt resolved? Take advantage of this forum to get the answers you seek.

URC makes it difficult for end users as a test. Those who can navigate the red tape prove themselves as worthy MX980 owners. When you have truly mastered the software a popup will appear that gives you a website link and a username and password. Once inside the secret website you will find 3 riddles. If you answer each you will move forward to the next level where you most figure out a way to get a square peg in a round hole. If.. and only if.. you can complete this task.. you will receive a bright red velvet jacket that has gold stitched letters on the back that says "i da man".

Ive said to much... good luck.
Post 3 made on Saturday July 25, 2009 at 09:26
JoeFlabitz
Senior Member
Joined:
Posts:
December 2008
1,401
On July 25, 2009 at 04:44, 39 Cent Stamp said...
So your saying your an end user, you bought an MX980 and programmed it yourself. Please explain to me how you came to the conclusion that URC is excluding you from fully understanding the potential of their remotes.

Do you have a specific question that wasnt answered or an issue that wasnt resolved? Take advantage of this forum to get the answers you seek.

URC makes it difficult for end users as a test. Those who can navigate the red tape prove themselves as worthy MX980 owners. When you have truly mastered the software a popup will appear that gives you a website link and a username and password. Once inside the secret website you will find 3 riddles. If you answer each you will move forward to the next level where you most figure out a way to get a square peg in a round hole. If.. and only if.. you can complete this task.. you will receive a bright red velvet jacket that has gold stitched letters on the back that says "i da man".

Ive said to much... good luck.

What, you won't show him the secret handshake?
Post 4 made on Saturday July 25, 2009 at 12:10
Russell R
Founding Member
Joined:
Posts:
July 2001
63
Palnews26:
In general, there are 3 types of end users.

The first is the type of person who never does anything he can hire someone else to do. He has someone to wash his car, clean his pool, and mow his lawn. CIís love this type since theyíll buy anything and everything.

The second type is the technically incompetent. You are surprised that they get their shoes tied each morning. CIís sort of like this type but worry about having to baby-sit them forever.

The last type is the technically competent. Most CIís respect this type of end-user and will give whatever help they can. The insecure CI, who fears that you might be smarter than him and that you have invaded his territory, will give nothing but smart-mouth answers. Just ignore them!
Post 5 made on Saturday July 25, 2009 at 14:39
vbova27
Super Member
Joined:
Posts:
July 2006
2,973
The fourth type is the logical and sensible person. The person who understands why policies are in place, and what he is sacrificing by going outside the box. This person wants to have an enjoyable experience and full support because he knows he may be able to figure out the programming himself, but chooses to have someone with access to the resources and support mechanisms that are in place if a problem or roadblock arises. This is the same type of person who prepares for things correctly by doing his homework.

On July 25, 2009 at 12:10, Russell R said...
Palnews26:
In general, there are 3 types of end users.

The first is the type of person who never does anything he can hire someone else to do. He has someone to wash his car, clean his pool, and mow his lawn. CIís love this type since theyíll buy anything and everything.

The second type is the technically incompetent. You are surprised that they get their shoes tied each morning. CIís sort of like this type but worry about having to baby-sit them forever.

The last type is the technically competent. Most CIís respect this type of end-user and will give whatever help they can. The insecure CI, who fears that you might be smarter than him and that you have invaded his territory, will give nothing but smart-mouth answers. Just ignore them!
Post 6 made on Saturday July 25, 2009 at 19:48
39 Cent Stamp
Elite Member
Joined:
Posts:
May 2007
15,991
The fifth type is the guy who buys the remote, gets the software, programs it himself then starts a post letting everyone know about it then complains about obstacles that even he himself did not encounter.

Then there is the sixth type, the CI who noticed the fifth type and decided to respond with nonsense (that would be me).
Post 7 made on Saturday July 25, 2009 at 20:29
Gman-north
Select Member
Joined:
Posts:
February 2009
1,970
On July 25, 2009 at 00:55, Palnews26 said...
Why does URC continue to exclude end users from fully understanding the potential of there remotes.

Ummmm....so that we CI's can make a living just like you...sheesh.....
Post 8 made on Saturday July 25, 2009 at 20:47
KVH
Advanced Member
Joined:
Posts:
December 2006
907
Why ask why? Try bud dry.... I mean.... No wait, that's the answer. When you have done that, you'll get the answer you're looking for.
All high's, all low's, it must be.......
Einstein @ URC Control Room forum
www.einsteinaudiosystems.com
Post 9 made on Saturday July 25, 2009 at 20:49
KVH
Advanced Member
Joined:
Posts:
December 2006
907
On 1248565687, 39 Cent Stamp said...
Then there is the sixth type, the CI who noticed the fifth type and decided to respond with nonsense (that would be me).

Me too!
All high's, all low's, it must be.......
Einstein @ URC Control Room forum
www.einsteinaudiosystems.com
Post 10 made on Sunday July 26, 2009 at 09:43
smokinghot
Super Member
Joined:
Posts:
August 2006
3,685
I just want toast the way I like it... Is that too much to ask...?

hhmmm.......toast
....Light travels faster than sound. That's why some people appear bright until you hear them speak.
Post 11 made on Sunday July 26, 2009 at 13:00
The_Steve_Man
Long Time Member
Joined:
Posts:
July 2007
456
The grilled cheese sounds good to me.
There is a great need for a Sarcasm font!
OP | Post 12 made on Sunday July 26, 2009 at 14:46
Palnews26
Long Time Member
Joined:
Posts:
April 2009
484
I might have been a little harsh in my original statement. I was able to find lots of info and tips from remote central members posts and others. My point was that I enjoyed the process. Are there any good DIY brain surgery sites out there.
Instead of asking me why my price is high ask the other guys why they are low.
http://perfectionpluspainting.com
http://roofcleaningbergencounty.com http://powerwashingbergencounty.com
Post 13 made on Sunday July 26, 2009 at 16:10
39 Cent Stamp
Elite Member
Joined:
Posts:
May 2007
15,991
Post 14 made on Monday July 27, 2009 at 19:25
nutec
Long Time Member
Joined:
Posts:
July 2009
212
lol how about the cleint that you dont do the remote for because your afraid of what your about to get into with them. I find my self saying more often than not no, i cant do that because im sure the client wont be able to comprehend the concept. End-users, if nothing else need to understand the concept of the systems to be able to use it properly...Or else all they do is keep hitting the on/off button lol
hey! it works!
Post 15 made on Tuesday July 28, 2009 at 10:02
Darnitol
Universal Remote Control Inc.
Joined:
Posts:
June 1999
2,039
I dunno guys. I would suggest that if your programming requires the end user to fully understand the system to be able to use it, then your programming isn't adding much value to the system. The point of good user interface is to make complex systems usable by average people with little or no training. If a universal remote only puts all the nuts and bolts into a single remote but still expects the user to understand all those nuts and bolts, most clients aren't going to be any happier than when they had a pile of remotes on the coffee table.

Many, many software engineers proclaim Linux to be technically superior to Windows, but since most of the power of Linux is hidden behind functions that you have to "fully understand the system" to take advantage of, Windows thrives on the desktop. Most people don't want the maximum possible functionality: they want the functionality they've got to be easily accessible.

Yes, there's a small place in the market for power-user programming that exposes all functions in a single UI, but there are a lot more people merely seeking a way to enjoy their home theaters without requiring training. They are sometimes the spouses, parents, children, and babysitters of power users, but they're using the same system as the power user (if, as I noted, there's even a single power user in the house). They shouldn't be expected to understand anything. They want to press a single "Watch DirecTV" button and "automagically" have the system configure itself. They don't need to know what components are now on what settings. They just want to watch American Idol.

Best regards,
Dale
I'm a member of the Remote Central community, just like you! My comments here are my own, and in no way express the opinions, policies, or plans of Universal Remote Control, Inc.
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