My son just went to a Tweeter store to purchase a MX remote. I would assume they are an authorized dealer. He was told by the salesman that he couldn't get the software with the live updates from them! This new policy seems to have a lot of holes.

If I were your son I would first call Tweeter Customer Service (they are an authorized dealer) at 866-690-2370 and ask about the MX Software. If they cannot assist you I would immediately contact URC at 800-901-0800 and explain the situation. At a minimum I would believe that URC should be able to put your son in contact with the right person at Tweeter.
Good Luck!

My son decided to go with the consumer model rf-20. I just think that if URC is going to implement such a far reaching policy, they should make sure that everyone is on the same page!

My cable box/DVR was not operatable (IR codes could not even be learned) until the new codes were added via "Live Update" so do not tell me that "Live Update" has no value without it my current remote would have been worthless to me, unable to change channels or operate many other DVR functions. My Motorola Moxi cablebox/DVR has unique codes that were added later. BTW the original remote for this cable box is made by URC.

As an Authorized Dealer, we only provide the updateable software to our customers. If a customer purchases multiple models of remotes, we will provide them with the Complete Control Suite to make things easier.



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services

Well said!

Are you sure it's not made by UEI???

Yes positive, URC is a major supplier of OEM remotes.

This is taken from URC's website:

"Over the years, many consumer electronics manufacturers and subscription broadcast providers have included our remote control products as the standard accessory with their audio and video components and/or services. The partial historical list includes Adcom, B&K, Bright House, Cablevision Systems Corp., Charter Communications, Comcast, Crestron, Denon, Faroudja, Harman/Kardon, Klipsch, Krell, Lexicon, McIntosh, Mitsubishi, Motorola, NCTC, Rotel, Parasound, Polk Audio, Samsung, Sherwood, Time Warner Cable, Xantech and Zenith."

Yes, they are, but the Moxi remote is made by UEI.

Oops, yes you are correct, I thought I remembered it as URC but I went back and looked at the spec sheet on the Moxi remote and it is UEI and not URC, my mistake. Both URC and UEI make OEM remotes for Motorola, however Moxi's remote is made by UEI.

The reason for the policy is two fold:

1) Protect pricing for authorized dealers.

2) Protect the quality of the line by having it programmed by authorized dealers.


They dont have to give you the complete control software. The remote is sold as a remote. Programming is sold seperatly.

I hope that didnt come acrossed rude.... it wasnt meant to. Just informative.

Complete Control Suite is just an easy means to package together all editing programs for mx850 and above remotes together, a convience for programers of multiple remotes. It is mostly useful to dealers and CI's, maybe a few customers who have purchased a few different remotes.

The basic mx editor software should be available for everyone who purchases a remote it is an essentual tool for the remote to continue to operate. Updatable software would be the smartest software to offer all customers, but certainly SHOULD be offered to ALL customers who purchased their remotes when this was the advertised and promised policy.

The problem is that the remotes are mass marketed online and in chains like Best Buy and Tweeter. There is *nothing* on the box or on the web pages which says you will not be able to setup the remote control once you buy it.

Authorized dealers aren't even protecting themselves as far as pricing goes, as many of them are undercutting each other. If anything they've become more aggressive with their pricing of late.

While I don't have a problem with URC limiting support to only registered customers who purchased their remotes through authorized dealers, they should have a public web page where people like I can register and get the latest s/w that supports live update. Making it the dealer's responsibilty to distribute s/w is simply not working.

Well said

Customer that purchased before the mass release of the policy was instated should have availability to software and updates up to the date of purchase of the remote. URC did not contract with these clients to continually provide live updates, it was simply a nice feature that end users enjoyed for a period of time. I dont think it said anywhere on the box (or otherwise implied) that the live update feature was part of the remote package.

Customers that purchase after, get the remote as it was meant to be sold. Programed and sold by custom installers. Dealers will offer clients deals on the remotes, but we have to be protected against people selling it for less than our cost.

It cant be said enough that the COMPLETE CONTROL line of remotes was ALWAYS URC's CUSTOM/PROFESSIONAL LINE. They also have a consumer line.