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Forums > Professional > Complete Control by URC
MSC-400 Mx-3000 System DEAD (Page 2)
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Topic:
MSC-400 Mx-3000 System DEAD
This thread has 20 replies. Displaying posts 16 through 21.
OP | Post 16 made on Thursday October 19, 2006 at 18:02
jbwood1
Long Time Member
Joined:
Posts:		November 2004
91
Well, ProRemotes.com has decided to ignore my request for the Complete Control Suite for four days now, even though their web site says to expect a response in 24-hours (business days).

I did a Live Update on the MSC-400 Editor, and now have version 1.10.144 (beta), and it still has the 'Secondary RF ID' option on the Configuration Panel.
Reply
Post 17 made on Friday October 20, 2006 at 10:29
Control Remotes
Super Member
Joined:
Posts:		August 2003
3,434
Jim,

We e-mailed a copy to you on Monday - less than 24 hours after you requested it. If you didn't receive it, all you had to do was e-mail or call. We will gladly send another copy right now. If you do not get it by 11 AM EST, please call us this time so we can help you.



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services
Remote Programming Services for URC Remotes
http://www.PremierAVDesigns.com - 914-509-5360
Follow me on Twitter @HomeTheaterNY
Reply
OP | Post 18 made on Friday October 20, 2006 at 12:07
jbwood1
Long Time Member
Joined:
Posts:		November 2004
91
If you didn't receive it, all
you had to do was e-mail or call. We will gladly send
another copy right now. If you do not get it by 11 AM
EST, please call us this time so we can help you.

Sorry Damon, I have received no e-mails from the proremotes.com domain this week. If I don't receive a response to an e-mail I assume that an e-mail is ignored, so I would not have known to call since your policy states a reply in 24-hours (business day).

Can you verify that you have my correct e-mail address? james dot wood at woodcotech dot com

Thanks for your help, I was hoping there was kind of mix up, I have had several e-mails to ProRemotes.com go unanswered...
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Post 19 made on Friday October 20, 2006 at 12:31
Control Remotes
Super Member
Joined:
Posts:		August 2003
3,434
I know there has been an issue with two of our general e-mail addresses this week, but I have replied to everything I received within 24 hours. If you have any furhter issues, please e-mail me directly at: damondg at proremotes dot com.

I wonder if a spam or virus filter could be blocking the e-mail, since it has an EXE file attached. I will send an alternate e-mail momentarily, since I didn't get a delivery or read receipt.



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services
Remote Programming Services for URC Remotes
http://www.PremierAVDesigns.com - 914-509-5360
Follow me on Twitter @HomeTheaterNY
Reply
OP | Post 20 made on Friday October 20, 2006 at 13:27
jbwood1
Long Time Member
Joined:
Posts:		November 2004
91

I wonder if a spam or virus filter could be blocking the
e-mail, since it has an EXE file attached. I will send
an alternate e-mail momentarily, since I didn't get a
delivery or read receipt.

Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote

Damon, as you found that is what happened. I wanted everyone on the board to know that you were of course right on top of things. As always, it's a pleasure working with you and "Thanks for your help!"
Reply
Post 21 made on Saturday October 21, 2006 at 15:07
Control Remotes
Super Member
Joined:
Posts:		August 2003
3,434
Anytime! I am always happy to help. :)



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services
Remote Programming Services for URC Remotes
http://www.PremierAVDesigns.com - 914-509-5360
Follow me on Twitter @HomeTheaterNY
Reply
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