On #1 - The GUI for the soft commands is organized by page, 4 per page, and they usually go (in order) topL, topR, bottomL, bottomR. However, for this particular device, they seem galvanized to a particular random order that crosses pages (i.e., I put a command on page 1, it shows up on page 3, etc). Really weird.

On #2: There is an option, only in the web-based software, but again it doesn't work right. There are 6 possible combinations of 3 items. I've tried all 6, but they map to only 3 different combos on the remote.

I feel like this is related somehow, like there's something in my remote preventing proper updating - hopefully they'll figure it out.

I'm just curious if anyone else has experienced anything similar. Thanks for your thoughts
/j