AFter reading over and over about the PITA support that RTI offers I'm nervous as hell every time I put their equipment in a bid. More for my own reputation.

Some of my clients just won't handle their brand new equipment needing to be serviced in less than 6 months, they start thinking they were sold crappy equipment built by a crappy company and promoted by me.

IMO, its not worth the risk of losing a client, but there isn't many alternatives that offer the same level of control and appealing product. I sort of feel trapped.