Post 3 made on Tuesday February 23, 2010 at 07:57 |
scapegoat for hire Senior Member |
Joined: Posts: | September 2008 1,178 |
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Treading lightly- Ordered T2C2.4 w/ ZRP-6 and ZM-24 along with other components ~Nov 3rd. Install was ~Dec 15th. T2C2.4 froze on initial upload. Bounced back and forth with mfg. and dist. and finally got RMA. New unit worked perfectly case closed move on. Got a call from dist. last week 'sorry we're sending this defective T2C2.4 back to you, and charging your account'. Got call last night ~ 7p from mfg. We went back and forth to really no resolve. I resigned out of frustration to 'buy' a new T2C2.4 for stock. My partner is miffed and intends to pursue the matter today.
Not to be all 'whatever' but I've got jobs to focus on, not a skirmish over a defective unit. Bottom line- do not allow anything to sit in your warehouse for 30+ days, you may eat defective gear. I do believe and always have, that this is good practice for FPDs, AVRs, and others- but never thought to do it for control systems. My bad...
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