Endless:
I called URC tech support; no help there! Tech-support said he has never seen this problem! and thinks that the buttons are worn out and stopped working. I told him that I don't think it's the buttons but more of firmware problem, since I still be able to use the buttons to wake the remote as well as verified that they are all send out RF signals. Also, asking him if they have someway to wipeout or reset the remote via computer connection or software, instate of through the remote set-up page. He said NO! So I guess this is the end of the road then; unless I can find a way to pry open the remote.