Yeah, I'm be able to download my files to the remote and all the soft buttons as well as hard buttons, except those 3 keys (main and 2 page keys), are working correctly and all my macros are function correctly as well. At this point, I'm very sure that it's a firmware problem, which I just wasted $15 bucks! I just hope it I can do a total wipe out of the system to factory setting. Wonder if anyone had opened the Mx3000 and removed the backup battery (not the main battery) to reset/reboot the bios of the remote?