if you are a dealer for URC,  call me crazy, but i just don't feel that a public forum is the place to complain about issues you are having with them.

there are places on the internet to discuss these issues, (URC forum, IP forum) where they will be heard by those who can actually do something to help you.   dragging the manufacturers through the mud in public only encourages potential clients to stay away from those manufacturers, and that manufacturer to stay away from you.   if that is your goal, then carry on...