I have loaded my configuration file onto the Q50, updated the firmware on the Q50 and on the NC50. I load the config file, and go to ping the NC50, it pings and tells me to press the program button the NC50 within 30 seconds, I do that, and the remote states that it has been successful, but the only option after that is to go back or add next, which add next continues the loop. I am now not able to even get that far. The Q50 now says that the Nevo Connect is not responding and to contact my installer ( I am the installer, I co-own a Jacksonville, FL based A/V, Electrical, Security company.) Please someone provide me with help, as my wife is pissed at me becuase my gear is remotely located in a closet so even changing the channel is a pain. Thanks!