WOW, i think that this has been the most civilised thread on this topic. thanks Craig.
i will keep this simple.
The kosha dealers know full well the software policy. They will tell you about it.
The non kosha dealers will flog you the product anyway and give you a disk or the log in details.
URC does not condone this, nor support this.
This is the way it is.
This is the way URC want it to be.
They have the right to determine how they want their product supplied and supported.
Customers should be told this by the sales person. The customer then has the choice. Accept it and buy it or dont buy it.

however a product which is not intended for over the counter sales, should not be put in a colourful retail pack, on a shelf in a shop with a retail price on it.