If they charged for tech support, people would bitch that they shouldn't charge for tech support.

And if they referred them to local dealers who would charge for tech support, it would almost be the same as having them program it.

Somebody will always lose in a situation like this. Either URC, that would have to pay for more phone tech support staff, or the consumer that cannot get the newest software updates.

I could a use nonupdateable program, but appreciate the updates because I have to program for different equipment at different customers houses.

As far as the graphics for the 980, just create your own. If you are that tech savvy, them you can put whatever background or animation you want.

If you bought from an authorized dealer, and they went out of business, them I agree that URC should give you the software.