your complaint should be with the person who sold you the remote under false pretences. They would have been well aware that no software was included and should have made this clear to you at the point of sale.

Some how I dont actually think you have come here for any help or advice, but just to bitch because your dealer (not URC) sold you a product which was not suitable for your needs.

Take it back, get a refund and buy a pronto or harmony from a dealer who actually has a clue!! Then complain because you cant get the 'Pro' version of their software.