They may have resolved this issue with Windows 7, as it was about 3 months prior to its release that Sony mentioned some users were having problems. The sales guy focused more on Vista specifically.

The Sony update link was just a shot in the dark, but I just noticed the "last modified" date is 3 years old. Maybe that is why the glitch effects certain users after 2006. At any rate that link probably won't solve anything in this case.

Sorry, eejake.