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Post 26 made on Friday June 23, 2000 at 17:50
Terry Davis
Historic Forum Post
Well, I received a new player yesterday and it works fine. Received a call this morning (via voice mail) from the "good" service manager telling me the unit had shipped 2 days ago and I should be receiving it soon. She also apologized for the delay!

Sounds like a problem in their service department was corrected. This is just about enough to undo the bad feelings of the previous experiences.

Samsung did good in the end!

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