|Post 23 made on Thursday June 22, 2000 at 12:12|
OK, here's a twist.
I call Samsung Service yesterday to "check on status" like this last episode had not happened and they promptly transfer me to a manager. I only ask her what the status on my exchange is and she comes back with "we are out of stock on reconditioned units, you have already waited long enough - 3 weeks, we'll get a NEW unit out to you as soon as possible via express shipment.
OK. Can you say "turn-around"? I was shocked - this person volunteered this solution without any prompting on my part.
Now I don't know what to think about Samsung. Could they have had a personnel problem (the evil manager who wouldn't talk to me), realized what was going on, and replaced her? Or do they have such deep management problems that it's a crap-shoot as to what level of service you might come across?
I don't know. I guess I'll see if I actually get the new player.