I would get on the horn and tell management at the company that you've been more than patient... WAY more than patient, and that you want an immediate and full refund, including any costs. Mention the BBB if you need to, tell them all remotecentral readers already know the story, and wouldn't it be nice if you could finish up this messy business by posting how helpful they turned out to be.

And do not let up on that phone call until they give in. This is business, after all. ...Mike