Well, 2 weeks has passed and quess what? No DVD player.

OK. A call to Samsung reveals that my model "was out of stock" and orderded on the 6th (5 days after receipt!). When it will arive is unknown. When it will ship unknown. How it will ship is known - UPS ground. So when, or if, the new (reconditioned?) player ever appears, it will take another week to get from New Jersey to Southern California.

Great.

This is by far the most inept customer service experience I have ever had. And note that I have not been confrontational with these people - the whole operation is simply mis-managed. on that note I should mention that in my attempts to contact them today, I found that there entire phone system was down. Couldn't get through until mid-day their time. WEB was down too.

Amazing.

Does anyone out there know what legal options I have in a situation like this?