I agree with Rahim here Bubby.. You are not the average home owner. The moment you landed at remote central and created an account you left your amateur status and became a DIY. As a DIY you are not a CI's typical client and in most cases you don't require a CI's services. You have an understanding of the products in your home and you have formed opinions about how you want them to operate. You are your own CI.

A CI's typical client is hiring a pro because they have no idea where to begin and they don't want to be bothered with the details. We make it work the way we feel it should and they may or may not have some suggestions at the end once they begin to use it.