And I thought customer support was a good thing. The key word is customer. You expect support for the products you sell and own, right. I would avoid using the words full markup with customers in this economic climate. I own a service business and things are not the same as they were 2 years ago or even 1 year. Low bids from desperate contractors who want to survive the month,and will soon be out of business are the norm. Service and support are what will seperate the hero's from the zero's.