Ok, easy problem to solve (relatively) read the FAQ here:
[Link: remotecentral.com] and/or here:
[Link: remotecentral.com].
When the first link says "reflash the firmware several times" it means that you have to catch the remote in the correct timing cycle. It could take a dozen times. Hyperterminal (second link) may be easier.
Good news is the remote is fine.