I agree that the actual operation needs to be very simple. Everyone needs to be able to use and enjoy it. But making it cool as well as simple is the trick. Systems are becoming more complex every day. My 980 controls a DVD/CD player (seperate commands), TV, Cable Box, iPod, VCR (believe it or not), HD & Regular Radio, AV Server, Rhapsody, Internet Radio, Sirius & XM, 2nd Zone duplicating all the controls of the first, and a Air Conditioner. All RF with presets, favorites, etc. Simple operation requires complicated programing as you all know. Doing it myself gives me the, 'Hey I did that' satisfaction that can't be bought. I'm not trying to cheat someone out of a paycheck, nor am I cheep. Landscapers don't throw rocks at me from their trucks when I cut my own lawn. Why should anyone care what I choose to do or not do. Just because the programing software harder to figure out at first for a non pro doesn't mean it's impossible. URC could certainly make it easier, but they choose not to. Don't let end users have any updates. It's silly. These are not nuclear secrets, or roadside bomb instructions. This is a top secret device that controls your TV or Stereo. But I'm kind of hooked on this stuff just for fun. AV hobby for about 8 years now, and getting expensive. Why else would I even bother commenting. In my case it is a destraction from the everyday, and is worth the effort. So CI's don't dump on end users by calling us 'The people who!' Who what? Pay you.