You're going to tell a wealthy customer that in order to make a change to their remote, they need to downgrade their computer? Obviously they had their reasons for upgrading, be it Vista's security improvements, or just the fact that it's a new computer and that's what it came with. That kind of customer doesn't want to be told that they need to "be flexible", they want to be told the product works like the rest of their devices. Like I said, practically every other major device on the market has a solution in place, and for this expensive of a product not to have one as well -- when they had ample opportunity to develop one -- is poor support.