You should call URC and bring this to their attention. Maybe they can help you.
Big stores like Best Buy want to sell their own installation service. They have nothing in place to help DIY-ers.
We provide the software to all of our customers, since many of them like to program their own remotes - and it comes with the functional Live Update feature.
Thank you,
Damon DG
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http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services