Bryan:

Have you reported these problems to technical support?
I haven't ever experienced a failed download with the
810, even when I was using the beta software. And although
I've set up several complex home theaters with ProWizard,
I haven't ever had a configuration take longer that about
half an hour.

But that doesn't mean you're doing something wrong—we'd
love to get your feedback through "official" channels
to help us understand where we hit the mark correctly
and where the flow of ProWizard needs improvement. This
is our first wizard-based remote, so your feedback helps
us to refine the remote, the wizard, and future products
that use parts or all of the wizard logic flow.

Best regards,
Dale