I'm in Australia and I bought the remote from the US. The dealer was willing to take the remote back however postage is very expensive back and forward so before I sent it back I wanted to make sure there wasn't a simple fix for my problem. As I said I emailed URC and received the form email, so I emailed again and still haven't heard anything. As it turns out someone on the forums was able to solve my problem and the remote works again. I just feel that URC should have replied and been able to suggest the fix.