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Original thread:
Post 45 made on Thursday December 20, 2007 at 14:52
KungFuHamster
Lurking Member
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December 2007
8
On December 20, 2007 at 13:10, Surf Remote said...
Bottom line is that whether you're a CI or a retailer,
if you're going to sell an unprogrammed remote to a customer,
you have an obligation to provide the software to that
customer, either directly or through URC. As URC does
not currently have it available for download, the onus
falls on the CI/retailer to provide it or refuse to sell
an unprogrammed remote.

...

Mike

I'm sorry Mike but I have to disagree...as noted in my earlier post, URC has taken on the obligation of providing software (whether updatable or not) as part of the product/sale. This is noted in their literature. Technically speaking, URC is in breach of their contract with anyone who purchases this product. While it may be good customer service for the CI/Retailer to provide the software, URC has a contractual obligation to do so.


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