Sorry, but I'm a certified dealer - even listed on UEI's website - they have NEVER answer a "Trouble Ticket" from me, so I no longer sell them. I bought one for myself, that's it. No way my experiences with them could be labeled as "great". I'll say this, their European offices are better than the one here in the states. They were much more helpful by comparison - how I wound up dealing with the European offices I cannot recall.

As far as troubleshooting a Nevo - I come here. Thinking they may have changed with a new product lineup and all, I sent out a trouble ticket for the Q50 - never heard from them.

EDIT - I officially apologize. UEI just called me on my trouble ticket and they were very friendly and very helpful and apologetic that he hadn't gotten back to me yet. Apparently the trouble ticket I had sent in had fallen through the cracks - which I understand can happen anywhere at anytime.