I'm not a Mac person, so I won't be able to help you with that issue.
You mentioned that you went into the Manage Device Connections menu to look up the NevoID number. I do not think this has anything to do with your issue. You see, the NevoID number that you see here is the NevoID number for the NevoQ50 remote, which is not really important in your instance. The NevoID number that you need to look for is for the NevoConnect base station.
In order to find that, go to the Nevo Ecosystem tab in the upper right corner of the screen. Click the plus sign right next to where it says "NevoConnect(s)". When you clicked on it, how many options show up? Hopefully one, but it there are more than one, this most likely means your configuration has a wrong NevoConnect. If you do have two options shown here, double click on each one of them and double check the NevoID that shows up. If one of them is wrong, you can just right-click the wrong NevoConnect and delete it from the project. After you've done that, I'd do another factory reset on the remote and then download the config (sans the wrong NevoConnect). If you did have to remove a NevoConnect, make sure to double check the connections chart for the correct one (you might have had some devices associated to the other NevoConnect and thus they will not be linked to a base station anymore).
If your config didn't have two (or more) NevoConnects, I'm not sure what the issue could be. If you keep having the re-connection issue, you might want to call Nevo tech support for help. I haven't had any issues what so ever with the RF performance of the NevoQ50/NevoConnect combos that I have programmed thus far so I'm sure you'll issue can be taken care of quickly.
