I'm kinda surprised anyone would embrace a Philips product with their history of very spotty support.
I went to a training class for the tsu3000 with a room full of installers with laptops running. The trainer began explaining the software and someone asked about a basic function. "That's not enabled yet". You should have heard the groans from men who had lived through that before in the original Pronto Edit.
I think they have always gotten product out before it's fully debugged.
Then the iPronto. I've not used one, but from what I've read here and there, it seems like it has never done all they said it would and never will.
In the consumer electronics repair field I am in, Philips usually gets low marks from servicers who pull their hair out trying to get some of these new TVs to work, etc while Philips tech support says, "I don't know what to tell you."
I'm just surprised at the great trust you put in them.
"People almost invariably arrive at their beliefs not on the basis of proof but on the basis of what they find attractive." - Blaise Pascal