I find this especially with respect to customer relations with MAC clients. It is as though MAC customers are so insignificant to even merit a response. That is a shame. I have had similar experiences with Phillips.
I have tried the Phillips Media Software for MAC streaming music files to my Roku Soundbridge. The software is not very good. It only allows playback of MP3 (no AAC or lossless). Moreover, the ability to create a playlist on the fly was very quirky. It would play entire albums instead of the individual songs I selected. Also, it had a tendency to ignore all but the first song selected and would proceed to play in alphabetical order albums and all included songs from my MP3 library following the previous selected song rather than following the specific list I selected (does that make sense?). I do not know how well this software works on the PC. Perhaps someone else could elaborate.