Yeah,
It's a real pity !! I have a Sanyo projector, a Windows Media Center HTPC, Surround decoder, Sat box etc etc, and it's a no-go for the remote. No way I will be able to "teach" my wife how to handle that. The TSU2000, well, just make a few simple screens, "Watch DVD", "Watch TV3" etc etc, even my small kids understand that one. But the RC9800i, no way ! It's way too complicated when you are not able to make the customization.
I'm also doing development work for a high end audio company, and was looking forward to use the RC9800i as a "deluxe" remote for their products (today we use the RU950 which has kind of "plastic feeling" on it), but unitl (if ever) there is some customization possible, we will not use the 9800i. Instead I will begin looking for something else. What a shame.