I just sent a letter to Philips. I hate this unit (RC9800i). I have the same AV set up as you, including a Microsoft HTPC config. Yes, it does support the basic premise of having a HTPC in your system, but, as the previous poster correctly stated, trying to define small customizations is idiotic. I'm in my HT right now, and I have 2 other remotes sitting right next to me to take up the slack. I have had a RC2000 since about 1996 and as I said to Philips, this unit is barely a step up (other than looking good). The Wifi is stupid! Why would I want to view or listen to A/V files on this little toy, when I have a monstrous system in front of me (the sound quality is worse than my phone too). In my opinion, it was a waste of the technology at hand. Also, I was very disappointed that the software (PMM) had no customizations or Macro set-up functions that could be transfered (Wirelessly?) back the RC9800i. If I knew it was just a Media-server, I would have passed on the whole thing. Currently I have 3 other units in my system that come with their own proprietary Media Servers, 2 of which are superior (Microsoft and D-Link). Philips could have done better if they stuck to what they know, which is building some fine remotes, instead of trying to jump into a game in which they are already probably 3 years behind. I would have loved to see their newfound software programming savvy gone into building better customizable remote and Macro functions rather than trying to track down the IPod.