i cant upload, i cant download, and i cant learn IR codes

it took me about 16 tries to get ONE download to work

i still havent been able to get upload or learn IR code (through ProntoEdit) to work

if i can only get download to work, that will mean i will have to RELEARN EVERY IR CODE EVERY TIME I UPDATE MY PCF

whenever i try to upload/download/learn, i get varying messages from 'your remote is not plugged in' to 'upload failed' to getting a few blue bars of upload status and then failing. sometimes it hangs trying to connect for 5 minutes, sometimes it gives up immediately

i am running the latest .38.1 firmware version. i have tried plugging/unplugging the pronto, turning it on/off, reseting it using the little reset button in back, and various combinations of all three of these, to no avail

on the other hand, the firware updater works PERFECTLY. i dont have to stand on my head to get it to work, it works as soon as a click it, detects the remote instantly, and communicates with it fine. why cant pronotedit software talk to my remote?

this software sucks

~Zippy!