Finally................... Someone at Philips
reached out a helping hand in regard to the 3000
hardware-related unresponsive screen issue. With
help from my ADI sales rep, I was put in touch
with a very helpful individual at Philips who,
over the phone with me, read through most of the
original string in regard to the above subject
matter. After a few minutes of good conversation,
this person took my info, and said they would
call me back later in the day. Well, this person
did just that. They also told me to spread the
word over at Remote Central that this problem
has now been acknowledged by Philips as a "hardware-related"
service issue - and that when someone who has
an "out of warranty" Pronto 3000ng in this state
of operation calls in for a service RA# at 1-888-philips
they will be quoted a repair charge of $50 plus
s & h. That sure beats the $200 to $230 quotes
some have been getting prior to this posting.

I, as a small CI firm owner-operator, am happy
to see Philips handle this situation in this manner.
Moving forward with their product is critical
to some of us who have spent so much time,effort
and money working with it.

I was asked to inform the RC community about this
directly from my Philips contact. They also asked
me to post more details tomorrow (Wednesday) in
regard to the exact language of the problem that
exists - so the people at the repair center go
to that $50 repair platform. Look for more info
on this subject tomorrow - I will post as I get
it.

I see no need to mention names, but a huge thankyou
to Dave B. at ADI Northeast and the Philips team.


Aaron Brown
Aaron's Media, Inc.