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Original thread:
Post 156 made on Friday November 4, 2005 at 00:12
Long Time Member
November 2004
Story #1

I've been exchanging emails with a Mr Gybels from Philips. He recently replied:

"We have now implemented a special repair procedure for this problem. Please contact our call-center at ( US (001) 888-486-6272 ) for further assistance"

I did. They said a new firmware was available. While I was on the phone I checked and told them it was dated April and that it may be responsible for this problem in the first place.

Then they switched gears and asked me to fax my proof of purchase, to call back in 5 days and that they would take care of my issue. Go figure!

I faxed it in. I'll post the result in 5 days.

Story #2

Philips outsources repairs in Montreal to some outfit. When I went to see them today I was told they couldn't service my waranty because Philips Canada would not reimburse them for any repairs for a unit not purchased directly from Philips. I was told I should ship my unit back to my vendor. I'll be verifying this tomorrow when I call Philips Canada myself....and I'll post the results.

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