Dear ProntoTeam,
I am sure you have a lot of very bright people working in your group. Sometimes, however, a little outside point of view makes a difference.
I suggest you post SOMETHING regarding a future plan for all the people that are about to let loose on the Philips Pronto TSU3000.
The open forum can be a real benefit, but it can also hurt--perhaps even sink a product. Many installers and specifiers participate in this forum. By remaining silent (perhaps "analysis paralysis"), you might stand to cause more damage to the Pronto's reputation.
You have quite a few people posting the same problem. I suggest you give the masses some direction so everyone can relax and wait while you methodically diagnose the root cause.
I, too, have emailed and not received a response from Philips. An acknowledgement would be prudent.
Sincerely,
Nick DeMarco
On 08/08/05 19:57 ET, ProntoTeam said...
Dear Pronto NG users,
Please be aware that we follow this thread daily
and are working diligently to try to find a solution.
As some of you are aware we have been working
since mid June to try to find the cause of the
non-responsive touch screen that some of you are
experiencing. Understanding that it is extremely
frustrating, currently only a small group out
of the total Pronto NG community is experiencing
this problem, which increases the difficulty analyzing
the issue.
To try to find the issue we first focused on feedback
from you based on purchase date and the firmware
you were using when the problem occurred. This
showed us that the units where very far apart
from manufacturing date and the issue has arisen
with users running several different firmware
versions.
We then decided to try to get several units back
to the development group here in Leuven to try
to put them on the test bench and see if we can
pinpoint the cause.
Mr. Grayson you were one of those people and we
have been analyzing your unit. We would also like
to ask if you could use the batteries for a few
more days until Mr. Gybels returns from his holiday,
which his out of office message should be indicating.
We hope he activated it. As soon as he is back
he will get to your mails and send your battery
pack.
Unfortunately getting the several units back has
not yet resulted in us being able to identify
the issue and we will contact several more of
you over the next couple of days to try to get
your unit back to Leuven, Belgium to have a larger
sample group to try to find the cause.
Again we are working hard on this issue and are
trying to resolve it in the quickest time possible.
Regards
The Pronto Team
