Here is the email I sent to Mr. Zeven. I hope he can help.
Dear Sir,
I had been the proud owner of several Philips/Marantz pieces of consumer electronics gear. I have especially enjoyed my Marantz RC5000 remote control, but always felt it would benefit from more hard buttons. When the Philips TSU3000 was announced, I lined right up to get one, it had the perfect mix of a large customizable touch screen and a large number of hard buttons, especially the cursor control. I quickly set about programming it and relegated the RC5000 to my secondary television area (where it still serves quite well).
I, along with many others, worked with Philips through the post-release development of this remote much the same way as was done with the earlier Pronto remotes. Remotecentral.com has been a forum where we could communicate with Philips employees in Belgium who worked with us to correct problems that arose. By and large, I have felt that the community that uses remote central has been a very patient group, working with Philips to improve the product rather than destructively criticizing Philips.
As the remote developed, it rounded out into something that most people were very happy with. Then something happened. TSU3000’s all over the world started exhibiting bizarre behavior. The touchscreens began to indicate that they could not be calibrated. Then soft buttons stopped working at all. People on Remotecentral.com expressed this frustration to each other and to Philips, only to have it fall on deaf ears on the Philips side. Please see the two threads linked below for more details on the problems that people are having and the response they are getting from Philips customer service.
Mr. Zeven, I am hoping that you are unaware of this situation, and can do something to improve it. Thank you for your consideration,
Chris Poppy
[Link: remotecentral.com][Link: remotecentral.com]