Good news...although not everyone would like my solution. My screen locked up and would not recalibrate. I purchased a new one online for around $200 (not great, could be worse). I then opened it up and determined it was running FW version 3.1.15, which for me started my problem. I decided to downgrade to 2.3.9. Many wouldn't like this but it works for me. I don't need timers and don't have a problem with contrast or battery life. I do dislike the delay in hitting the buttons, but that's a small price to pay for the benefit I believe I get from this remote. I downgraded the FW, downloaded my Config, and I'm back up. The last one lasted for almost 2 years, so I'm not too concerned about this happening again. Now the only decision is to ditch the old one entirely, or try and get Philips to replace it for $150 so I can use it in the master bedroom.