When I do what you say, and get a new activation key, the iPronto says "The EPG subscription linked to your device has already been activated"

What do I do now?

I have tried emailing Philips via the website but the support form seems more appropriate for iProntoEdit software problems and this is clearly not in that category.

I am really annoyed at this cockup - the EPG is now totally useless until (presumably) British Summer Time comes to an end in late October. :(

Nigel