Thing is - as a dealer - if the Philips agents aren't up to the job then we don't pass the problem on to the customer, if a customer has to wait for too long for a warranty repair then we bite the bullet and pull a new item from stock and send that out. Yes it hits our bottom line but surely as dealers that's what we should be doing?

(Currently I have four iPronto's, two RU980's and about 15 RU950's that are in "warranty" limbo ... and that's lost sales for us because we can't sell them as new of course when we do get them back.)

Phil