RETRACTION
Harmony Customer Service didn't respond yesterday because it was a holiday in Canada (Boxing Day.) I'm embarassed that I acted so quickly to post a complaint, especially since there was a helpful message waiting for me, from them, at 9AM this a.m. I'm still working on the set-up. Nope, my user ID is not Suny Albany. Wish it were, I'd enjoy going back to college.
Thanks for the note,
Marc