I can understand your frustration. But I have the AV100 and have NOT done ANY of the things you described to get on their site and update my Monster. As far a 'intuitive' is concerned I have found the Monster site much easier to use than the Logitech site.

Further, I find the AV100 remote FAR easier to use with a more logical layout and far better unit construct.

I cannot begin to guess why you had those issues with getting on their site. My firewall, virus protection, and ALL my other settings remained unchanged.

I hope you will find the AV100 worth the effort. You can read my review on the Monster elswhere on RC.

Good luck,
DVDMaestro