Don't even think of wasting your money unless you are ready to

(a) change internet explorer settings to minimum security

(b) turn off all windows, Norton/MCafee, etc., etc. firewalls

(c) disable your router's firewall

(d) and, once all that's done, schlep your computer directly to whatever's on the other side of the router and plug it into that appliance.

Once you have that perfectly naked and unprotected access to the internet Monster's software will work. Not before.

After three hours of trying stuff my tech support helper told me to return the product to the store. "It's not for you," he said.

UPDATE: At home, no problem with similar firewalls and virus protection. Now trying software.