I found out a problem when talking to the Tier 2 tech. The on screen steps say to plug in the WE then do an update and then plug in the remote and update. The tech said this is wrong. He stepped me through the process.... plug in the remote and follow the cues on the computer. Version 7.0.2 the first time out has you plug in the remote then update, plug in the WE then update and finally replugin the remote and do a final update. Ever since then everything has been working just fine. Just need to speed up the time on the Samsung 5065 DLP and I will be happy and so will my wife!

gate 5