Nice attitude. Can you customize harmony remotes as much as other remotes? Of course not. Do you *NEED* to customize a harmony remote to control multiple combinations of devices seamlessly? NO, and that's the point.

Aside from a few products that have quirky behavior with inputs, a harmony can be setup to control a home theater in 30 minutes or less, giving one button access to any activity including controlling lighting, drapes, etc. You press one button and everything turns on, goes to the right input and the buttons are setup to control multiple devices at the same time (volume controls A/V receiver, transport buttons control DVR, etc.).

For 90% of the people out there (probably more) - THIS IS ALL THEY NEED. They don't need fancy graphics or special buttons that call special macros. IF something doesn't work, they hit HELP and it fixes the problem automatically. Try that with a 10 year old or grandparent trying to use a non-harmony remote. Won't happen.

The other 10% that have a more complicated setup or simply WANT the customized interface don't need a Harmony.