Robster,

You're right...on paper, the Harmony One is a very capable remote. But the software is very unreliable if you like to customize (not just accept Harmony's default placement of buttons). You can make a change and a completely unrelated activity will stop working. Or, they'll update the software and if you update your remote, part of your customizations break. Call customer service and they'll say "sorry, the device got corrupted...try programming it again". That's service? Service would be, "thank you for helping us to identify the bug...we didn't tell you on the box, but this is beta ware...we'll get to fixing it if you're patient..."

It's very frustrating. You end up having to do as you did with the RTI - living with less than it should be capable of (but because of bad software, not because you have to make a trip to the dealer). Unfortunately, Harmony can get away with this because they don't have any real competition. The closest is URC, and I'm not up to speed on this, but a year ago there were issues with their support of end users (they too seem to prefer to work with installers, understandibly).