I came into programming from the same point of view as you; a control freak. I liked having every command possible accessible from a "utility" page, as well as the activity based macros. I put a lot into programming the RTI systems for my clients, and fully expect that once they start using "my" program, there will be further customizations to make it "their" control. I can say that I've never had more than one trip after completing programming to update the system. But if they asked for it, I would make two trips, no charge. I want them to be happy.

It sounds like your installer may not have supplied you with as complete a program as you would have liked, and that will almost always turn you off of a particular component, in this case the RTI. It's too bad.

By the way, the first remote control I felt gave me everything I could have wanted at the time was the MX-500. I even went so far as to get the custom designed USB interface to program it on the PC. That was a great time.